Business Process Improvement


quickly align your teams and business critical processes

I interview the process owner and several process users. During the analysis phase, I look for ways to improve the process and the way it is understood by the people who need to follow it. I work with the process owner to create anything from basic, informal flow charts to detailed decision trees and swim-lane diagrams.

Where needed, I also provide narrative documentation and training that will ensure a common understanding of all process elements.

A misunderstood process has the same financial impact as having the wrong process.

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The training team for an enterprise application at a large manufacturing company was losing documents because people had different understandings of how new document versions were to be created and managed.

Documentation of the high level process, the team achieved a shared understanding of the steps required. The  system was re-designed around the new process.

Documents are no longer lost or overwritten and productivity has increased.